How live chat works
Start a conversation through the support widget to receive help with orders, delivery, payments, refunds, or account questions.
Start a conversation
Open the support widget, choose the closest help topic, and send your first message.
Keep your Ticket ID
After a ticket is created, save the Ticket ID shown in the chat (for example, #ticket-vb-7f3k9q). You can use it to find your conversation later.
Track your ticket
Use the Tickets tab inside the support widget to find a ticket by ID or check an order status.
Return anytime
You can close the widget and return later from the same browser. Your conversation should remain available while the ticket is active.
For order-related questions, include your order number and the email used at checkout to help support respond faster.