Refund Policy Overview
Refunds and replacements are reviewed based on the service type, order status, delivery progress, payment method, and support review. Not every order is eligible for a refund once processing has started.
When Refunds May Be Available
A refund may be available if your order cannot be started, the service becomes unavailable before fulfillment, a duplicate payment was made, or Vanta Boosts is unable to complete the order.
Delayed Orders
If an order is delayed beyond the expected delivery window due to a service-side issue, support may offer a refund, replacement, refill, partial refund, store credit, or another reasonable resolution.
When Refunds Are Not Available
Refunds are not available if the order has already started, the order was completed, incorrect information was submitted, the server/link/account was changed, deleted, restricted, private, unavailable, or the issue was caused by Discord or another third-party platform.
Server Boost Refunds
Refunds are not offered if boosts are removed, terminated, or affected by Discord, server security systems, anti-raid bots, platform enforcement, or issues outside our control.
Nitro Token Refunds
Tokens are pre-validated before sale, but no warranty is provided for post-purchase invalidation, CAPTCHA requirements, Discord actions, or user misuse after delivery.
Discord Member Drops
If members are removed during a Discord ban wave or platform action, no refund, compensation, or replacement will be provided because it is outside our control.
Refund Method
Approved refunds are processed exclusively through Litecoin (LTC), unless Vanta Boosts clearly states otherwise during the support review.
Chargebacks & Payment Reversals
Unauthorized payment reversals, chargebacks, or fraudulent disputes may result in cancellation of pending orders, loss of service access, and permanent restriction from Vanta Boosts.
How To Request Help
If you believe your order qualifies for a refund or replacement, contact support with your order ID, payment information, server/link details, and a clear explanation of the issue.
Quick Summary
- Refunds reviewed case-by-case
- Started orders may not qualify
- Completed orders are usually final
- Incorrect details are not covered
- Discord actions are not covered
- Duplicate payments may qualify
- Delayed orders may qualify
- Chargebacks may restrict service
Important Notice
If you have an issue with an order, contact support before opening a dispute. Fraudulent disputes or unauthorized reversals may result in permanent restriction from Vanta Boosts services.