Information We Collect
We may collect information you provide directly, such as name, email address, username, order details, support messages, account information, and links, posts, servers, channels, or pages submitted for services. We may also collect limited technical information through cookies and similar technologies to keep the website working, remember preferences, and prevent fraud or abuse. We do not collect visitor IP addresses, device details, or page-level technical data during normal browsing of our website.
Live Support Chat
When you start or submit our website live chat, we collect technical information once at the beginning of that support conversation. This may include your IP address, approximate country and region, city when available, browser name and version, operating system, device type, the page you were viewing, referral source, and user agent. This information is stored with your support conversation, used only to operate live chat, help our team respond, and prevent abuse. It is not collected from normal page visits, guides, checkout, reviews, or other website activity outside live chat.
How We Use Information
We use information to process orders, provide support, manage accounts, track delivery, prevent fraud and abuse, improve our website and services, send service updates, handle refunds and disputes, complete security reviews, and comply with legal, payment, and safety requirements.
Payments
Payments may be processed by third-party payment providers. Vanta Boosts does not store full payment card details unless limited payment information is made available by a provider for order, refund, fraud prevention, or support purposes.
Partners & Service Providers
Some services may be fulfilled by trusted partners, software providers, or third-party systems. We may share only the information needed to process, route, fulfill, support, or review your order. We do not sell personal information to advertisers.
Cookies & Analytics
Vanta Boosts may use cookies, analytics tools, pixels, or similar technologies to keep the website working, remember preferences, understand site usage, improve performance, measure marketing, and prevent fraud or abuse.
Email & Communications
We may email you about orders, account activity, support tickets, service updates, security notices, and important policy changes. You may unsubscribe from marketing emails, but important service or account emails may still be sent.
Data Security
We use reasonable safeguards to protect personal information. No website, payment system, or online service is completely secure, so you are responsible for keeping your account login details safe.
Data Retention
We keep information as long as needed to provide services, manage orders, prevent fraud, handle disputes, comply with legal obligations, and operate our business. We may delete or anonymize information when it is no longer needed.
Your Choices
You may contact us to request access, correction, or deletion of your personal information. Some information may need to be kept for order records, fraud prevention, legal compliance, dispute handling, or legitimate business needs.
Children
Vanta Boosts is not intended for children under 13. Do not use Vanta Boosts if you are under 13. If we learn that personal information from a child under 13 was collected, we may delete it.
International Users
Vanta Boosts may process information in countries other than where you live. By using our services, you understand that your information may be processed where our service providers, partners, or systems operate.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
Quick Summary
- Order details may be collected
- Support messages may be stored
- Live chat collects technical details once per conversation
- Cookies may be used
- Payments use third-party providers
- Data is not sold to advertisers
- Security safeguards are used
- Deletion requests may be reviewed
- Service emails may still be sent
Contact
Questions, privacy requests, or concerns may be sent through support.