Help Center
Captcha-Locked and Restricted Tokens
What captcha-locked or restricted Nitro tokens mean and limited options for recovery.
Last updated 2026-07-18
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Overview
Discord may flag token accounts with captcha challenges, phone verification, or restrictions that prevent boosting. These platform-side locks are outside Vanta's control and may not be recoverable.
Article status
This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.
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What you should check
- 1Note the exact error shown in Boost Bot or Boost Tool — captcha-lock messages indicate Discord-side flags.
- 2Do not repeatedly retry the same token; multiple failures can worsen restrictions.
- 3Try a different token from your batch if you purchased multiple.
- 4Ensure your boosting environment uses a stable IP — VPN hopping can trigger captchas.
- 5Contact support with invoice ID if all tokens in an order are restricted — warranty review may apply.
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What not to do
- Do not submit duplicate orders while waiting for support review.
- Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
- Do not remove boosting or delivery accounts before support finishes reviewing the order.
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When to contact support
Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.
- Invoice / order number from your confirmation email or account orders page
- The product you purchased
- A working Discord invite when delivery is involved
- A short description of what you expected versus what you see
Tip
Account orders: https://vantaboosts.com/account/orders