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Boost warranty and replacement eligibility
Understand when boost replacements may be reviewed, what Discord and customer actions are usually not covered, and how this aligns with the Vanta Boosts refund policy.
Last updated 2026-07-18
What warranty means here
Boost warranty and replacement eligibility describe when Vanta Boosts may refill or replace boosts after a verified delivery problem. This is not an unlimited guarantee — outcomes depend on product terms, delivery status, and whether the issue was within Vanta’s control.
Important
Do not rely on an exact warranty length from this article. Product-specific duration is not confirmed in current product data and must be verified during support review.
When replacement may be reviewed
- A verified Vanta-side fulfillment failure prevented delivery
- Delivery was marked complete but logs show a clear platform-side error eligible under policy
- An order was delayed beyond the expected window due to a service-side issue noted in policy
- Duplicate payment or order error verified by support
Delayed orders may qualify for refund, replacement, refill, partial refund, store credit, or another reasonable resolution per the refund policy when the delay is caused by a service-side issue.
What is usually not covered
- Boosts removed because delivery accounts were kicked or banned from the server
- Discord account restrictions, terminations, or platform enforcement
- Anti-raid bots, moderation tools, or server security removing accounts
- Incorrect, expired, or changed invites submitted by the customer
- Issues caused by Discord or other third-party platforms outside Vanta’s control
- Orders already completed where the customer changed servers or deleted the community
This aligns with the official refund policy: refunds are not offered when boosts are removed or affected by Discord, server security systems, anti-raid bots, platform enforcement, or circumstances outside our control.
Official refund policy
Read the full Vanta Boosts Refund and Replacement Policy before opening a dispute: https://vantaboosts.com/refund-policy
Good to know
Approved refunds are processed exclusively through Litecoin (LTC) unless Vanta Boosts clearly states otherwise during support review.
What you should check before requesting warranty
- 1Confirm how many boosts you purchased and when delivery completed.
- 2Review moderation logs for kicks, bans, or bot removals.
- 3Verify server settings did not block or remove delivery accounts.
- 4Gather screenshots of your boost count over time if available.
- 5Prepare your invoice number and a working invite.
What not to do
- Do not assume every boost drop qualifies for free replacement.
- Do not remove delivery accounts before support reviews logs.
- Do not open unauthorized chargebacks — they may restrict your account.
- Do not invent or quote a specific warranty duration that is not on your product page or order confirmation.
When to contact support
Open live chat if you believe your order qualifies for replacement or refund under the policy. Support will compare your case with delivery records and product terms.
- Invoice or order number
- Product purchased
- Server invite or server ID
- Screenshots and timeline of when boosts dropped or failed