Help Center
Payment Confirmation Emails
Emails you receive when payment succeeds and how they differ from delivery updates.
Last updated 2026-07-18
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Overview
A payment confirmation email means checkout completed and your order entered fulfillment. It is separate from delivery completion — Paid plus Processing is normal while boosts or members are being delivered.
Article status
This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.
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What you should check
- 1Locate the payment confirmation email and save the invoice ID.
- 2Distinguish payment confirmation from fulfillment completion (Delivered status).
- 3If payment succeeded but no email arrived, check vantaboosts.com/account/orders.
- 4Search spam/junk folders for messages from Vanta.
- 5Contact support with payment processor receipt if checkout charged you but no order appears.
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What not to do
- Do not submit duplicate orders while waiting for support review.
- Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
- Do not remove boosting or delivery accounts before support finishes reviewing the order.
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When to contact support
Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.
- Invoice / order number from your confirmation email or account orders page
- The product you purchased
- A working Discord invite when delivery is involved
- A short description of what you expected versus what you see
Tip
Account orders: https://vantaboosts.com/account/orders