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Payment Confirmation Emails

Emails you receive when payment succeeds and how they differ from delivery updates.

Last updated 2026-07-18

1

Overview

A payment confirmation email means checkout completed and your order entered fulfillment. It is separate from delivery completion — Paid plus Processing is normal while boosts or members are being delivered.

Article status

This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.

2

What you should check

  1. 1
    Locate the payment confirmation email and save the invoice ID.
  2. 2
    Distinguish payment confirmation from fulfillment completion (Delivered status).
  3. 3
    If payment succeeded but no email arrived, check vantaboosts.com/account/orders.
  4. 4
    Search spam/junk folders for messages from Vanta.
  5. 5
    Contact support with payment processor receipt if checkout charged you but no order appears.
3

What not to do

  • Do not submit duplicate orders while waiting for support review.
  • Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
  • Do not remove boosting or delivery accounts before support finishes reviewing the order.
4

When to contact support

Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.

  • Invoice / order number from your confirmation email or account orders page
  • The product you purchased
  • A working Discord invite when delivery is involved
  • A short description of what you expected versus what you see

Tip

Account orders: https://vantaboosts.com/account/orders

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