Help Center
Sending Crypto on the Correct Network
Why network selection matters and how to avoid lost crypto payments.
Last updated 2026-07-18
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Overview
Sending on the wrong network is the most common cause of undetected crypto payments. Always match the exact network label on the Vanta invoice — ERC-20, TRC-20, Solana, and others are not interchangeable.
Article status
This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.
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What you should check
- 1Read the network name on the invoice before copying the deposit address.
- 2In your wallet, select the same network when sending — not just the token symbol.
- 3Double-check the address character-by-character after pasting.
- 4Never send BTC to an ETH address or vice versa.
- 5If you already sent on the wrong network, contact support immediately with transaction hash — recovery is not guaranteed.
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What not to do
- Do not submit duplicate orders while waiting for support review.
- Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
- Do not remove boosting or delivery accounts before support finishes reviewing the order.
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When to contact support
Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.
- Invoice / order number from your confirmation email or account orders page
- The product you purchased
- A working Discord invite when delivery is involved
- A short description of what you expected versus what you see
Tip
Account orders: https://vantaboosts.com/account/orders