Help Center
Dashboard Order Not Appearing
Fix orders missing from your Vanta account orders page.
Last updated 2026-07-18
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Overview
Orders may not appear if you checked out as a guest with a different email, payment is still Pending, or account linking failed. Match emails and allow a few minutes after payment confirmation.
Article status
This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.
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What you should check
- 1Confirm you are signed into the account using the same email as checkout.
- 2Guest orders appear after creating an account with the matching email.
- 3Wait 5–15 minutes after payment before expecting dashboard sync.
- 4Check payment status — Pending orders may show with delayed fulfillment.
- 5See why-an-order-may-be-missing if the order never appears after 15 minutes.
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What not to do
- Do not submit duplicate orders while waiting for support review.
- Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
- Do not remove boosting or delivery accounts before support finishes reviewing the order.
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When to contact support
Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.
- Invoice / order number from your confirmation email or account orders page
- The product you purchased
- A working Discord invite when delivery is involved
- A short description of what you expected versus what you see
Tip
Account orders: https://vantaboosts.com/account/orders