Member Retention and Duration

Member retention varies by product type and Discord platform conditions. Some members may leave over time; ban waves can remove accounts without replacement per Vanta terms.

1. 1
   Review the product description for stated retention or duration expectations at checkout.
2. 2
   Understand online and offline member products may behave differently over time.
3. 3
   Discord ban waves can remove members — Vanta terms exclude compensation for platform-wide actions.
4. 4
   Keep server settings stable during and after delivery — mass kicks reduce visible member count.
5. 5
   See member-replacement-eligibility if members dropped shortly after delivery.

• Do not submit duplicate orders while waiting for support review.
• Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
• Do not remove boosting or delivery accounts before support finishes reviewing the order.

Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.

• Invoice / order number from your confirmation email or account orders page
• The product you purchased
• A working Discord invite when delivery is involved
• A short description of what you expected versus what you see

These Help Center pages are closely related to this topic:

• discord-members/member-replacement-eligibility — /guides/help/discord-members/member-replacement-eligibility
• discord-members/online-versus-offline-members — /guides/help/discord-members/online-versus-offline-members
• discord-members/why-members-may-not-join — /guides/help/discord-members/why-members-may-not-join