Help Center

Adding Reseller Balance

How to top up prepaid balance in the Vanta reseller panel.

Last updated 2026-07-18

1

Overview

Reseller balance is prepaid funds used when generating keys or placing API orders. Top up through the payment options in the reseller panel — available methods are shown at load time.

Article status

This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.

2

What you should check

  1. 1Open the Reseller Hub and navigate to balance or top-up.
  2. 2Select an enabled payment method and complete checkout for the load amount.
  3. 3Wait for payment confirmation before generating keys — insufficient balance blocks creation.
  4. 4Keep receipts for accounting — balance loads are generally non-refundable.
  5. 5Contact support with reseller ID if payment succeeded but balance did not update.
3

What not to do

  • Do not submit duplicate orders while waiting for support review.
  • Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
  • Do not remove boosting or delivery accounts before support finishes reviewing the order.
4

When to contact support

Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.

  • Invoice / order number from your confirmation email or account orders page
  • The product you purchased
  • A working Discord invite when delivery is involved
  • A short description of what you expected versus what you see

Tip

Account orders: https://vantaboosts.com/account/orders

Vanta Boosts — Adding Reseller Balance