Help Center
Adding Reseller Balance
How to top up prepaid balance in the Vanta reseller panel.
Last updated 2026-07-18
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Overview
Reseller balance is prepaid funds used when generating keys or placing API orders. Top up through the payment options in the reseller panel — available methods are shown at load time.
Article status
This Help Center article is part of the full support catalog. Priority troubleshooting guides are fully expanded; this page currently provides the verified checklist while longer walkthrough content is completed.
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What you should check
- 1Open the Reseller Hub and navigate to balance or top-up.
- 2Select an enabled payment method and complete checkout for the load amount.
- 3Wait for payment confirmation before generating keys — insufficient balance blocks creation.
- 4Keep receipts for accounting — balance loads are generally non-refundable.
- 5Contact support with reseller ID if payment succeeded but balance did not update.
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What not to do
- Do not submit duplicate orders while waiting for support review.
- Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
- Do not remove boosting or delivery accounts before support finishes reviewing the order.
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When to contact support
Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.
- Invoice / order number from your confirmation email or account orders page
- The product you purchased
- A working Discord invite when delivery is involved
- A short description of what you expected versus what you see
Tip
Account orders: https://vantaboosts.com/account/orders