Online Versus Offline Members

Online member products prioritize accounts that appear online in your member list. Offline members join the server but may not show a green online indicator. Product pages describe which type you are buying.

1. 1
   Read the product title and description at checkout — online and offline are separate SKUs.
2. 2
   Do not expect offline members to show as online after delivery.
3. 3
   Member count in Server Settings reflects joins regardless of online status.
4. 4
   Choose the product that matches your goal (visible online presence vs total member count).
5. 5
   Contact support before reordering if you purchased the wrong member type.

• Do not submit duplicate orders while waiting for support review.
• Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
• Do not remove boosting or delivery accounts before support finishes reviewing the order.

Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.

• Invoice / order number from your confirmation email or account orders page
• The product you purchased
• A working Discord invite when delivery is involved
• A short description of what you expected versus what you see

These Help Center pages are closely related to this topic:

• discord-members/member-retention-and-duration — /guides/help/discord-members/member-retention-and-duration
• discord-members/how-long-member-orders-take — /guides/help/discord-members/how-long-member-orders-take
• discord-members/are-discord-members-automated — /guides/help/discord-members/are-discord-members-automated