Nitro Token Warranty

Token warranty covers verified defective or unusable tokens reported within the product terms window. Tokens terminated by Discord enforcement, captcha locks from buyer-side misuse, or expired tokens generally do not qualify.

1. 1
   Confirm the token was unused and failed on first redemption attempt with a logged error.
2. 2
   Verify server security settings were disabled per Vanta requirements before the attempt.
3. 3
   Do not share tokens publicly — compromised tokens void warranty eligibility.
4. 4
   Gather invoice ID, token batch details, and screenshots of the tool error.
5. 5
   See boost-warranty-and-replacement-eligibility for managed boost orders (separate product).

• Do not submit duplicate orders while waiting for support review.
• Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
• Do not remove boosting or delivery accounts before support finishes reviewing the order.

Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.

• Invoice / order number from your confirmation email or account orders page
• The product you purchased
• A working Discord invite when delivery is involved
• A short description of what you expected versus what you see

These Help Center pages are closely related to this topic:

• nitro-tokens/captcha-locked-and-restricted-tokens — /guides/help/nitro-tokens/captcha-locked-and-restricted-tokens
• discord-boosts/boost-warranty-and-replacement-eligibility — /guides/help/discord-boosts/boost-warranty-and-replacement-eligibility
• payments-refunds/refund-eligibility — /guides/help/payments-refunds/refund-eligibility