Reseller Warranty Responsibilities

Resellers are the first line of support for end customers. You must communicate server requirements, handle invite issues, and escalate to Vanta with invoice or key details when eligible warranty review applies.

1. 1
   Send customers server-invite-requirements before they redeem keys.
2. 2
   Verify anti-raid and screening are disabled on customer servers before delivery.
3. 3
   Escalate to Vanta support with key ID or order ID — not customer passwords or tokens.
4. 4
   Understand Vanta warranty terms limit replacements for Discord platform actions.
5. 5
   See boost-warranty-and-replacement-eligibility for boost-specific rules.

• Do not submit duplicate orders while waiting for support review.
• Do not share passwords, Nitro tokens, seed phrases, or full card numbers in chat or public channels.
• Do not remove boosting or delivery accounts before support finishes reviewing the order.

Open live chat on vantaboosts.com if the checklist does not resolve the issue, or if your order needs investigation.

• Invoice / order number from your confirmation email or account orders page
• The product you purchased
• A working Discord invite when delivery is involved
• A short description of what you expected versus what you see

These Help Center pages are closely related to this topic:

• discord-boosts/boost-warranty-and-replacement-eligibility — /guides/help/discord-boosts/boost-warranty-and-replacement-eligibility
• discord-boosts/server-invite-requirements — /guides/help/discord-boosts/server-invite-requirements
• reseller-program/how-the-reseller-program-works — /guides/help/reseller-program/how-the-reseller-program-works