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Crypto payment not detected

What to do when cryptocurrency checkout has not confirmed — networks, confirmation times, txid, and when to contact support.

Last updated 2026-07-18

1

What this article covers

Cryptocurrency orders stay pending until the processor sees enough confirmations on the correct asset and network. If your payment is not detected, the cause is often wrong network, underpayment, slow confirmations, or an expired invoice — not necessarily a lost order.

2

What normally happens

After you send the exact asset on the network displayed at checkout, detection often occurs within roughly 4–10 minutes. Congestion, low fees, or chain-specific requirements can take longer. There is no guaranteed maximum confirmation time.

3

Common causes

  • Sent the correct asset on the wrong network — often unrecoverable
  • Sent a different asset than checkout displayed
  • Invoice expired before confirmations completed
  • Underpaid relative to the quoted amount
  • Used a memo/tag incorrectly when the processor required one
  • Blockchain delay beyond typical windows

Important

Wrong-network transactions may be permanently unrecoverable. Always match both asset and network exactly as shown on the checkout screen.

4

What you should check

  1. 1
    Open checkout or your email and confirm the exact asset and network required.
  2. 2
    Compare the address you used with the address on the invoice — character by character.
  3. 3
    Search your txid on a reputable block explorer for the correct chain.
  4. 4
    Verify confirmations are progressing and the sent amount matches the invoice.
  5. 5
    Wait at least one full confirmation cycle before assuming failure on busy networks.
  6. 6
    Do not send a second payment until support confirms the first transaction status.
5

Step-by-step if payment is still missing

  1. 1
    Copy your transaction ID from your wallet or explorer.
  2. 2
    Note the invoice or checkout reference, asset, network, amount, and time sent.
  3. 3
    Open live chat on vantaboosts.com with those details.
  4. 4
    Wait for support to locate the payment — avoid duplicate sends.
  5. 5
    If the invoice expired, support will advise whether the payment can still be matched.
6

What not to do

  • Do not send a second payment blindly — that creates reconciliation problems.
  • Do not switch networks because fees look cheaper.
  • Do not share seed phrases or private keys with anyone claiming to be support.
  • Do not assume instant detection on every chain.
7

When to contact support

Contact support if confirmations completed on the correct asset and network but the order is still unpaid, or if you may have used the wrong network.

  • Transaction ID (txid)
  • Invoice or checkout reference
  • Asset and network from checkout
  • Amount and timestamp
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