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Crypto payment not detected
What to do when cryptocurrency checkout has not confirmed — networks, confirmation times, txid, and when to contact support.
Last updated 2026-07-18
What this article covers
Cryptocurrency orders stay pending until the processor sees enough confirmations on the correct asset and network. If your payment is not detected, the cause is often wrong network, underpayment, slow confirmations, or an expired invoice — not necessarily a lost order.
What normally happens
After you send the exact asset on the network displayed at checkout, detection often occurs within roughly 4–10 minutes. Congestion, low fees, or chain-specific requirements can take longer. There is no guaranteed maximum confirmation time.
Common causes
- Sent the correct asset on the wrong network — often unrecoverable
- Sent a different asset than checkout displayed
- Invoice expired before confirmations completed
- Underpaid relative to the quoted amount
- Used a memo/tag incorrectly when the processor required one
- Blockchain delay beyond typical windows
Important
Wrong-network transactions may be permanently unrecoverable. Always match both asset and network exactly as shown on the checkout screen.
What you should check
- 1Open checkout or your email and confirm the exact asset and network required.
- 2Compare the address you used with the address on the invoice — character by character.
- 3Search your txid on a reputable block explorer for the correct chain.
- 4Verify confirmations are progressing and the sent amount matches the invoice.
- 5Wait at least one full confirmation cycle before assuming failure on busy networks.
- 6Do not send a second payment until support confirms the first transaction status.
Step-by-step if payment is still missing
- 1Copy your transaction ID from your wallet or explorer.
- 2Note the invoice or checkout reference, asset, network, amount, and time sent.
- 3Open live chat on vantaboosts.com with those details.
- 4Wait for support to locate the payment — avoid duplicate sends.
- 5If the invoice expired, support will advise whether the payment can still be matched.
What not to do
- Do not send a second payment blindly — that creates reconciliation problems.
- Do not switch networks because fees look cheaper.
- Do not share seed phrases or private keys with anyone claiming to be support.
- Do not assume instant detection on every chain.
When to contact support
Contact support if confirmations completed on the correct asset and network but the order is still unpaid, or if you may have used the wrong network.
- Transaction ID (txid)
- Invoice or checkout reference
- Asset and network from checkout
- Amount and timestamp