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Refund eligibility

When Vanta Boosts may approve refunds or replacements, when orders are usually final, and how chargebacks affect your account.

Last updated 2026-07-18

1

How refund review works

Refunds and replacements at Vanta Boosts are reviewed case by case based on service type, order status, delivery progress, payment method, and the official Refund Policy. Not every order qualifies once processing has started or completed.

Read the full policy at https://vantaboosts.com/refund-policy before requesting help or opening a payment dispute.

2

When refunds may be available

  • The order cannot be started
  • The service becomes unavailable before fulfillment
  • A duplicate payment was made
  • Vanta Boosts is unable to complete the order
  • An order is delayed beyond the expected delivery window due to a service-side issue — support may offer refund, replacement, refill, partial refund, or store credit
3

When refunds are not available

  • The order has already started processing
  • The order was completed and delivered per fulfillment records
  • Incorrect invite, server, link, or account details were submitted
  • The customer changed, deleted, restricted, or privatized the server after submission
  • Boosts or members were removed due to Discord actions, kicks, bans, or anti-raid systems
  • Issues caused by Discord or other third-party platforms outside Vanta’s control

Server boost refunds are not offered when boosts are removed or affected by Discord, server security, anti-raid bots, platform enforcement, or circumstances outside our control.

4

Approved refund method

Good to know

Approved refunds are processed exclusively through Litecoin (LTC) unless Vanta Boosts clearly states otherwise during support review.

5

Chargebacks and disputes

Important

Unauthorized payment reversals, chargebacks, or fraudulent disputes may result in cancellation of pending orders, loss of service access, and permanent restriction from Vanta Boosts. Contact support before opening a dispute with your bank or wallet provider.

6

What you should check before requesting a refund

  1. 1
    Confirm current order status at https://vantaboosts.com/account/orders.
  2. 2
    Complete troubleshooting for delivery issues — invite, screening, bots — when applicable.
  3. 3
    Gather evidence: screenshots, timelines, and your invoice number.
  4. 4
    Verify whether the issue matches a covered or excluded case above.
  5. 5
    Open live chat with a clear explanation — not just “refund please.”
7

What not to do

  • Do not file a chargeback while support is actively reviewing your case.
  • Do not assume completed orders are automatically refundable.
  • Do not misrepresent delivery status — support verifies logs.
8

When to contact support

Contact support if you believe your order qualifies under the policy. Include complete details the first time to speed review.

  • Invoice or order number
  • Payment information summary — never full card numbers
  • Server or link details for fulfillment orders
  • Explanation of expected versus actual outcome
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